International patients
The International Office is open at 149 Harley Street
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International Office
Opening hours:
Monday to Friday
9am to 5pm by appointment
only
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The International office can assist overseas patients
with financial advice, correct financial documentation and
letters of guarantee.
More information
is available to download here
To assist our patients from China and the Special
Administrative Regions of Hong Kong and Macau we work exclusively
with JP Clinics.
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To book an appointment
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Please call 020 7616 7706 or email e.mbayo@thelondonclinic.co.uk
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Here is an overview of our services, administration and
charges for overseas and sponsored patients.
Letters of Guarantee (LOGs)
If you are a
sponsored patient it is essential that you provide a Letter of
Guarantee (LOG)
from your embassy or sponsoring organisation prior to your admission. The letter is
authorisation for payment for the total cost of your treatment.
We may refuse to forward accounts if, after a credit check, the
sponsor is declined. If you have any questions about any aspect of
the payment process, please contact Cheryl Tingey, Credit
Control Manager on 020 7535 5514 or c.tingey@thelondonclinic.co.uk.
Outpatient Services
For any outpatient diagnostic services, the Letter of Guarantee
from your embassy or
sponsoring organisation will need to state specifically each
procedure that you will be
covered for and the date that each of these services is to be
completed. For
example, for outpatient pathology services a LOG will
need to state
'blood tests on Tuesday 23rd January 2007.'
If you are unable to provide a LOG, you will be required to pay
prior to the commencement of your treatment. We will,
however, issue you an invoice and a receipt for your treatment
so that you can forward it to your sponsor for reimbursement.
Charges, Invoices and Deposits
Please be aware that The London Clinic hosptial invoice charges are
separate from the fees charged by your consultant and
anaesthetist.
If your sponsor has been approved, The London Clinic’s invoices
will be sent directly to
your embassy or sponsoring organisation.
Self Pay Patients
If you are a self-pay patient, you will need to provide a
deposit when you are admitted as a patient to the
hospital. The account must remain in credit at all time. We
kindly request that settle your account prior to your
discharge.
We accept the following methods of payment: cash, bankers draft,
major debit and credit cards. We do not accept personal
cheques.
Before you leave the hospital
It is essential that both sponsored and self-pay patients visit the
Patient Liaison
Office in the reception area of 20 Devonshire Place BEFORE leaving
The London
Clinic to settle your account which may include:
- take-home medications
- newspapers ordered during your stay
- telephone calls
- drinks ordered during your stay
- visitors' meals and drinks
- companion beds, etc.
If you are a sponsored patient, a deposit of £100 will be requested
to cover these
expenses, as these items will not normally be covered by an embassy
or sponsoring
organisation.
Please be aware that you may receive an additional invoice for any
charges not
added at the time your account was prepared for payment. Any
balance outstanding
after 21 days from your discharge from The London Clinic will incur
a 2% per month
surcharge.
Refunds
A refund can only be made once all charges have been added to your
account.
It is important to note that if you have paid a large amount in
cash, we are not able to
make an immediate refund. We endeavour to provide a cash or cheque
refund within
10 days; however, credit card transactions can be refunded
immediately after the final
invoice has been presented.
If you require a refund by bank transfer it is important to note
that if the bank account
is not in the name of the patient, we will require written
confirmation from the patient
giving their permission for this transaction. Full bank account
details including
account name, sort code and account number will be required in
order to process
your transaction.
Facilities and Services
Long-distance calls
The telephone in your room is equipped to make long-distance
telephone calls;
however, you will be required to leave a deposit of £100 to cover
any long-distance
charges. Any credit will be returned to you on settlement of your
account with the
Patient Liaison Office.
Interpreters
If you are an inpatient, Arabic interpreter services can be
provided by The London Clinic to
translate for you and your family when required. The interpreter
service is available
Monday to Friday from 8:00am – 6:00pm. Please ask your nurse for
further details,
or alternatively dial zero from the telephone in your room and ask
to speak with either
Rania Kaldas or Hoda Buckley.
If you are an outpatient, you should contact your embassy or
sponsoring organisation
to help organise an interpreter. However, The London Clinic
interpreters may be
accessible for your use, based on their availability.
Hotels
For information about hotels in the area contact our reception
desk at 20 Devonshire Place or call 020 7935 4444 ext
3057.
The London Clinic also has a limited number of convertible beds
available to visitors under certain clinical circumstances. There
is a charge for this service, and beds should be requested
prior to admission.
Pre-admission
Prior to your admission you will need to print off and complete
the pre-admission form below, and return it to The London Clinic
prior to your arrival.
If you are unable to return the pre-admission
form before you arrive, please bring a copy with you on
your day of arrival.
The London Clinic
Pre-admission Form